| Title |
Manager |
| Title |
Rooms Operation Management |
| Requirements : Over 5 years rooms experience in 5 star hotel, Hotel related Major |
| Competencies |
Hotel Operational Knowledge - Establishes management strategy based on professional knowledge
of hotel business procedures and standards.
Efficient Communications – Demonstrates excellent communication skills in all aspects that would enable smooth operation of services related to rooms departments. Professional and appropriate business appearance and presentation.
Problem Resolution – Holds guest service and problem resolution skills based on organizational and administrative skills;
Reconciles conflict and probes for information for more in-depth relevant information for decision-making;
Strategic Orientation – Selects the most appropriate tactic(s) from a range of alternatives and conveys the plan to
others; Sets organizational strategy in line with organizational vision |
| Main Duties and Scope of Role: |
ㆍMonitors in managing the execution of all operations in the rooms area departments
ㆍCoordinates closely with the Rooms department and Sales and Marketing department ensuring the proper market mix
and achieving maximum room revenue.
ㆍEnsures total compliance with standards of operation
ㆍCoordinates all activities related to the achievement of guest satisfaction
ㆍMonitors and analyzes the activities and business trends of competitor hotels on a regular basis
ㆍPerforms a regular operational audit to assess and improve the status
ㆍSupports and implements effective upselling activities to ensure maximum room revenue through effective rate
management
ㆍSupports efficient Profitability Management/Resource allocation through the establishment of a flexible workforce
throughout the Department.
ㆍFocuses attention on improving productivity levels and the need to prudently manage costs within acceptable
guidelines ensuring optimum deployment and efficiency.
ㆍMakes sure a detailed Department Operations Manual that reflects policies and procedures, work processes and
standards of performance within the Department.
ㆍEnsures annual review to accurately reflect any changes.
ㆍBenchmarks process and procedures of world-class hotels and supports it to implement on KAL hotel |
